Last updated: 29 September 2026

At Megan Auby Speech Therapy & Audiology, we understand that the information you share with us, especially about your health or your child’s health, is personal and sensitive. This policy explains what information we collect, why we collect it, how we protect it, and the rights you have under the Protection of Personal Information Act 4 of 2013 (POPIA).

Who we are

Megan Auby Speech Therapy & Audiology (Pr. No 0832480)
2 Grasvoel Crescent, Liefde-en-Vrede, Johannesburg
Information Officer: Megan Auby
Email: megan.auby@hotmail.co.za · Phone: 073 941 8059

What information we collect

• Contact details: your name, phone number, email address and physical address.
• Health information: case history, assessment and test results, reports, therapy notes and hearing aid details.
• Billing information: medical aid name, membership number and main member details.
• Website information: anything you send us through our contact form, and basic technical information collected automatically when you visit our website.

Why we collect it

We only collect information we need in order to:

• provide assessments, therapy, hearing care and hearing aids
• keep accurate clinical records, as required of health professionals
• submit claims to medical aids and manage accounts
• respond to your enquiries and manage bookings, including workshop bookings
• communicate with other professionals involved in your care, with your consent

Children’s information

Many of our clients are children. We only collect and use a child’s personal information with the consent of their parent or legal guardian, and only for the purposes of their assessment, therapy and care.

Who we share it with

We never sell your information. We only share it when it’s needed for your care or required by law, for example with:

• your medical aid, to process claims
• referring doctors, specialists, schools or other therapists, with your consent
• hearing aid manufacturers and suppliers, for ordering, fitting, warranties and repairs
• trusted service providers who help us run the practice, such as our billing system, email and website providers, who must also keep your information confidential

Some of these providers, such as our email and website services, may store information on servers outside South Africa. Where this happens, we only use providers subject to data protection standards comparable to POPIA.

How we protect it

We take reasonable steps to keep your information safe, including secure storage of paper and electronic records, password-protected systems, and limiting access to team members who need it for your care.

How long we keep it

We keep clinical records for as long as required by the Health Professions Council of South Africa (HPCSA) and other applicable laws, generally at least six years after your last visit, and for children, at least until their 21st birthday. Information that is no longer needed is securely destroyed.

Our website

When you use our contact form, we receive the details you provide so we can respond to you. Our website may use cookies and collect basic technical information, such as your browser type and pages visited, to help it work properly. Our Contact page includes an embedded Google Map, which may set its own cookies. You can control cookies through your browser settings.

Your rights

Under POPIA, you have the right to:

• ask what personal information we hold about you, and request a copy
• ask us to correct information that is inaccurate or out of date
• ask us to delete information, where we’re not legally required to keep it
• object to us processing your information, free of charge, by email, phone, WhatsApp or in person
• withdraw your consent to receive marketing messages, such as workshop announcements, at any time
• lodge a complaint with the Information Regulator

To make a request, please contact our Information Officer using the details above.

Complaints

If you have a concern about how we’ve handled your information, please speak to us first so we can try to put it right. If you’re still not satisfied, you can contact the Information Regulator:
Website: inforegulator.org.za
General enquiries: enquiries@inforegulator.org.za
POPIA complaints: POPIAComplaints@inforegulator.org.za

Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page.