Frequently Asked Questions

No, you’re welcome to contact us directly. Some medical aids require a referral for certain benefits, so it’s worth checking with your scheme before your appointment.

We’re at 2 Grasvoel Crescent, Liefde-en-Vrede, Johannesburg, at the back of Our Lady of Lebanon School. There’s secure parking on the premises, as the property is gated.

Monday to Friday, 8:00 to 17:00. All appointments are by booking only. Our parent workshops are held on selected Saturday mornings. 

Please bring your medical aid card, along with any previous reports you have, whether from ENTs, doctors, audiologists, speech therapists, occupational therapists, psychologists or teachers. These help us understand the full picture from the start, whether you’re coming for a hearing test or a speech therapy assessment.

For speech therapy assessments: if your child is under 4, please also bring something for them to eat and drink. We always observe eating and drinking as part of a speech assessment, so a familiar snack and their usual cup or bottle is perfect.

Everyone, from babies to adults. We use child-friendly methods for little ones, and full diagnostic testing for older children and adults.

Not at all. Hearing tests are completely painless. Most involve listening to sounds and responding, and some tests need no response at all, which makes them ideal for babies.

Yes, we offer safe, gentle wax removal.

Yes. We offer diagnostic hearing tests for industrial and noise-exposed workers, and hearing screenings at primary schools and nursery schools. Please get in touch to discuss your company’s or school’s needs.

Yes. You can take your hearing aids home for a trial, at no extra cost, so you can experience them in your everyday life before making your final choice.

Yes. We offer musician, noise, swim and sleep plugs.

Yes. An FM system sends the teacher’s voice straight to your child’s hearing aids, helping them follow lessons more easily in a noisy classroom.

Every child develops at their own pace, but if you’re worried about your child’s talking, understanding, eating or reading, it’s always worth having a chat. Our Speech Therapy page lists some common signs, and if you have a gut feeling that something isn’t quite right, trust it.

Yes, and we encourage it. You know your child best, and seeing the strategies we use helps you continue the progress at home.

Yes. Megan is a qualified Stark Griffin™ Dyslexia Academy (SGDA) Diagnostician, and assesses children from Grade 3 and up. You’ll receive a detailed report with practical recommendations for home and school.

Yes. Because we’re also an audiology practice, we can check your child’s hearing right here, which is an important first step for any child with speech or language concerns.

For audiology, we bill most medical aids directly. For speech therapy, accounts are settled at the time of your visit, and we give you a detailed statement so you can claim back from your medical aid.

They’re small-group workshops for parents of babies, toddlers and preschoolers, full of practical, everyday ways to support your child’s communication. You’ll also take home a resource pack and receive a complimentary 15-minute follow-up call.

Contact us with the session you’d like to attend, and we’ll send you our banking details. Your place is secured once we receive proof of payment. Places are limited to 12 parents per session, and there are no walk-ins.